Frequently Asked Questions (FAQs)

1. What types of jewellery does Ramdev Art offer? Ramdev Art specializes in Indian traditional artificial jewellery, including Designer Mangalsutra, Gold necklaces, and jewellery sets. Our collections are crafted with meticulous attention to detail and high-quality materials.

2. Do you offer free shipping? Yes, we offer free shipping on all orders. Enjoy the convenience of no additional shipping costs when you shop with us.

3. How long will it take to receive my order? We offer same-day dispatch for orders placed before 3 PM IST. Delivery times may vary based on your location and the selected shipping method. Typically, orders are delivered within 3-7 business days.

4. How can I track my order? You can track your order using the tracking number provided in your shipment confirmation email. Visit our website and enter your tracking number in the "Track Order" section to see the latest updates.

5. What if my package is lost or damaged during transit? In the rare event that your package is lost or damaged, please contact our customer support team immediately. We will work with our courier partners to resolve the issue and ensure you receive your order as soon as possible.

6. Do you ship internationally? Yes, we offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. Delivery times for international shipments may vary based on the destination and customs processing.

7. How can I contact customer support? Our customer support team is available 24/7 to assist you. You can reach us at ramdevarthelp@gmail.com or call us at +917984697283 / +919099700922.

8. Can I return or exchange an item? Yes, we offer an easy 7-day return policy. If you are not satisfied with your purchase, please refer to our Returns Policy for detailed instructions and guidelines.

9. How will I know when my order is shipped? We provide real-time shipment updates at every step of the process. You will receive notifications when your order is packed, picked up, out for delivery, and delivered.

10. Do you offer customized jewellery? Currently, we do not offer customized jewellery. However, we have a wide range of unique and beautifully crafted designs to choose from.

11. What materials are used in your jewellery? Our jewellery is made from high-quality materials, including 22K gold plating and premium alloys. We ensure all materials meet our high standards for durability and aesthetics.

12. Do you have new designs frequently? Yes, we introduce new designs every week to keep our collections fresh and up-to-date with the latest trends.

13. Are your jewellery pieces hypoallergenic? While our jewellery is made from high-quality materials, we recommend customers with sensitive skin to review the product details or contact us for more information before making a purchase.

14. How can I stay updated on new arrivals and special offers? You can stay updated by subscribing to our newsletter, following us on social media, or regularly visiting our website for the latest collections and exclusive offers.

15. Where is Ramdev Art located? Our address is SHED NO 3, VANDEMATARAM-2 ESTATE, NR SHARNAM ESTATE, KATHWADABHUVALDI ROAD, AHMEDABAD, Gujarat, 382430, India.

16. Do you offer gift wrapping? Yes, we offer gift wrapping services. You can select this option during the checkout process.

Shipping Policy

1. Free Shipping We are pleased to offer free shipping on all orders. Enjoy the convenience of no additional shipping costs when you shop with us.

2. Same Day Dispatch We understand the excitement of receiving your order promptly. Therefore, we offer same-day dispatch for all orders placed before 3 PM IST. Orders placed after this time will be processed and dispatched the next business day.

3. 24/7 Care Support Our dedicated customer support team is available 24/7 to assist you with any queries or concerns. Whether you need help with your order, tracking information, or have any other questions, we are here to provide prompt and efficient support.

4. Real-Time Shipment Updates We believe in keeping you informed at every step of the shipping process. Once your order is placed, you will receive regular updates via email or SMS. Our shipment updates include:

• Order Confirmation: You will receive a confirmation email with your order details.
• Packed Notification: Once your order is packed and ready for dispatch, you will be notified.
• Picked Up Notification: When your order is picked up by our courier partner, you will be updated.
• Out for Delivery: You will receive a notification when your order is out for delivery.
• Delivered: Finally, you will be informed once your order has been successfully delivered.

5. Shipping Rates and Delivery Times We offer competitive shipping rates and reliable delivery times. Shipping costs and estimated delivery times will be calculated and displayed at checkout based on your location and the selected shipping method.

6. Handling and Processing Time While we strive for same-day dispatch, some orders may require additional handling time due to high demand or special requirements. We appreciate your understanding in such cases and will keep you informed of any delays.

7. International Shipping We offer international shipping to select countries. International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. Delivery times for international shipments may vary based on the destination and customs processing.

8. Address Accuracy Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. Ramdev Art is not responsible for orders delivered to incorrect addresses provided by the customer.

9. Tracking Your Order You can track your order using the tracking number provided in your shipment confirmation email. Simply visit our website and enter your tracking number in the "Track Order" section.

10. Lost or Damaged Packages In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with our courier partners to resolve the issue and ensure you receive your order as soon as possible.

11. Returns and Exchanges If you need to return or exchange an item, please refer to our Returns Policy for detailed instructions and guidelines.

Thank you for choosing Ramdev Art Fashion Jewellery. We are dedicated to providing you with the best shopping experience and look forward to serving you again.

For any further assistance, please contact us at ramdevarthelp@gmail.com or +917984697283 / +919099700922.

Return Policy

1. Return Eligibility

• Items must be returned within 7 days from the date of delivery.
• Items must be in their original, unused condition with all original tags and packaging intact.
• Items that have been worn, altered, or damaged will not be accepted for return.
• Please make a video of your shipment unboxing to facilitate a smooth return process.

2. Non-Returnable Items

• Custom-made or personalized items.
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
• Gift cards.

3. Return Process To initiate a return, please follow these steps:

• Contact our customer support team at ramdevarthelp@gmail.com or +917984697283 / +919099700922 within 7 days of receiving your order. Provide your order number and the reason for the return.
• Our customer support team will provide you with a Return Authorization (RA) number and detailed return instructions.
• Pack the item securely in its original packaging, including all accessories, tags, and documentation. Clearly write the RA number on the outside of the package.
• Ship the package to the address provided by our customer support team. Please use a trackable shipping method to ensure the safe delivery of your return.

4. Refunds

• Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.
• Shipping charges, if any, are non-refundable.

5. Exchanges

• We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to return the unwanted item and place a new order for the desired item.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact our customer support team immediately. Provide your order number, a description of the issue, and any relevant photos.
• We will arrange for a replacement or a full refund, including any applicable shipping charges.

7. International Returns

• International customers are responsible for all return shipping costs, including any customs duties, taxes, or fees. We recommend using a trackable shipping method to ensure the safe delivery of your return.
• International orders may have different return eligibility and processing times. Please contact our customer support team for specific instructions.

8. Contact Us If you have any questions or need further assistance, please do not hesitate to contact our customer support team at ramdevarthelp@gmail.com or +917984697283 / +919099700922.