FAQs

 Frequently Asked Questions!

1. Shipping & Delivery!

• Q: What are your shipping options? A: We offer standard and expedited shipping options. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-4 business days.
• Q: How can I track my order? A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.
• Q: Do you offer international shipping? A: Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on the destination.

2. Returns & Exchanges!

• Q: What is your return policy? A: We accept returns within 7 days of delivery for a full refund or exchange. Items must be in their original condition with tags attached.
• Q: How do I initiate a return or exchange? A: Please contact our customer support team with your order number and reason for return/exchange. We will provide you with further instructions and a return shipping label if necessary.
• Q: Are there any items that are not eligible for return or exchange? A: Customized or personalized items and earrings (for hygiene reasons) are not eligible for return or exchange unless they are defective or damaged upon arrival.

• Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and UPI and bank transfers.
• Q: Is GST applied to my order? A: GST tax is applied to orders shipped within the India. The applicable tax rate will be calculated at checkout based on your shipping address.
• Q: Can I make changes to my order after it has been placed? A: We process orders quickly to ensure prompt delivery, so we may not be able to accommodate changes once an order has been placed. Please contact our customer support team as soon as possible if you need to make any modifications.

7. Product Care & Maintenance!

• Q: Are your products hypoallergenic? A: While we strive to offer hypoallergenic options, it's important to note that individual sensitivities may vary. If you have specific allergies or concerns, please review the product materials listed in the description or contact our customer support team for assistance.
• Q: How should I store my jewelry to prevent damage? A: To prevent tarnishing and damage, store your jewelry in a cool, dry place away from direct sunlight and moisture. Consider using a jewelry box or pouch with separate compartments to prevent scratching and tangling.
• Q: Do you offer repair services for damaged jewelry? A: Yes, we offer repair services for damaged or defective jewelry. Please contact our customer support team with details and photos of the damage for further assistance.

8. Wholesale & Bulk Orders!

• Q: Do you offer wholesale pricing for bulk orders? A: Yes, we offer wholesale pricing for bulk orders. Please contact our wholesale department at wholesale@ramdevartjewellery.com for more information and pricing.
• Q: What is the minimum order quantity for wholesale purchases? A: The minimum order quantity for wholesale purchases may vary depending on the product. Please contact our wholesale department for specific details.
• Q: Are custom designs available for wholesale orders? A: Yes, we offer custom design services for wholesale orders. Please contact our wholesale department to discuss your specific requirements and design ideas.

9. Community & Social Responsibility!

• Q: Does your company support any charitable causes or initiatives? A: Yes, we are committed to giving back to the community and supporting charitable causes. We regularly donate a portion of our proceeds to selected charities and participate in fundraising events.
• Q: How can I learn more about your company's values and initiatives? A: You can learn more about our company's values, initiatives, and community involvement on our website and social media channels. We believe in transparency and welcome any questions or feedback from our customers.

10. Sizing & Fit!

• Q: How do I determine the right size for my jewelry? A: We provide detailed sizing information for each product on our website, including measurements for bracelets, necklaces, rings, and earrings. You can refer to these measurements to ensure a proper fit.
• Q: Do you offer resizing services for rings? A: While we do not offer resizing services for rings at this time, we provide accurate sizing information to help you choose the right size. If you need further assistance, please contact our customer support team.
• Q: Are your bracelets adjustable? A: Some of our bracelets feature adjustable designs to accommodate different wrist sizes. Please check the product description for specific details on adjustability.

11. Care for Gemstone Jewelry!

• Q: How should I care for my gemstone jewelry? A: Gemstone jewelry should be handled with care to preserve its beauty and luster. Avoid exposing gemstones to harsh chemicals, extreme temperatures, and direct sunlight. Clean gently with a soft, damp cloth and store separately from other jewelry to prevent scratching.
• Q: Do you provide certificates of authenticity for gemstone jewelry? A: Yes, we provide certificates of authenticity for select gemstone jewelry upon request. Please contact our customer support team if you require a certificate for your purchase.

12. Subscription Services!

• Q: Do you offer a subscription service for regular jewelry deliveries? A: Yes, we offer a subscription service where you can receive curated jewelry selections delivered to your doorstep on a regular basis. Subscribers enjoy exclusive discounts and perks. Visit our website or contact our customer support team for more information.
• Q: Can I customize my subscription preferences? A: Yes, you can customize your subscription preferences based on your style preferences, budget, and frequency of deliveries. Our customer support team can assist you in setting up a personalized subscription plan.

13. Product Authenticity & Quality Assurance!

• Q: Are your products handmade? A: Many of our products are handmade by skilled artisans, while others are crafted using a combination of traditional and modern techniques. We prioritize quality craftsmanship and attention to detail in all our designs.
• Q: How do you ensure the quality and authenticity of your products? A: We source materials from reputable suppliers and conduct thorough quality control inspections at every stage of the production process. Our goal is to deliver high-quality, authentic products that meet our customers' expectations.
• Q: Do you offer a warranty on your products? A: We stand behind the quality of our products and offer a limited warranty against manufacturing defects. Please refer to our warranty policy for specific terms and conditions.

14. Customization Services!

• Q: Do you offer customization services for jewelry? A: Yes, we offer customization services for select jewelry items to help you create a unique piece tailored to your preferences.
• Q: What customization options are available? A: Our customization options may include selecting specific gemstones, adjusting the length or size of a piece, adding engraving or personalization, and creating custom designs from scratch.
• Q: How can I request a custom piece of jewelry? A: To request a custom piece of jewelry, please contact our customer support team with your design ideas, specifications, and any reference images you may have. Our experienced artisans will work closely with you to bring your vision to life.
• Q: Is there an additional cost for customization? A: The cost of customization may vary depending on the complexity of the design, materials used, and other factors. Our customer support team will provide you with a quote based on your specific requirements before proceeding with the customization process.
• Q: How long does it take to create a custom piece of jewelry? A: The time required to create a custom piece of jewelry depends on the complexity of the design and our current workload. Our customer support team will provide you with an estimated timeline once your design has been finalized.
• Q: Can I see a mockup or prototype of my custom design before it is finalized? A: Yes, we can provide you with digital renderings or physical prototypes of your custom design for approval before proceeding with production. Your satisfaction is our top priority, and we want to ensure that the final piece meets your expectations.
• Q: Do you offer consultations for custom jewelry designs? A: Yes, we offer complimentary consultations with our design team to discuss your ideas, explore design options, and provide expert guidance throughout the customization process.
• Q: Can I customize jewelry for special occasions such as weddings or anniversaries? A: Absolutely! We specialize in creating custom pieces for special occasions, including engagement rings, wedding bands, anniversary gifts, and more. Whether you're looking for a one-of-a-kind bridal set or a meaningful anniversary gift, we can help you create something truly memorable.
• Q: What is the return policy for custom-made jewelry? A: Since custom-made jewelry is specially crafted to your specifications, it is typically not eligible for return or exchange unless it is defective or damaged upon arrival. However, we strive to ensure your complete satisfaction with your custom piece, and we will work with you to address any concerns you may have.