1. Review the Return Policy:

• Before initiating a refund, please ensure that your return request complies with our return policy. We accept returns within 15 days of delivery, provided the jewellery is unused and in its original packaging.

2. Initiate a Return Request:

• Log in to your account on the Ramdev Art website.
• Navigate to the "Orders" section in your account dashboard.
• Select the order for which you want to request a refund.
• Click on the "Request Return" or "Return Item" button.

3. Fill Out the Return Form:

• Complete the return form with the necessary details, including the reason for the return and any additional comments.
• Submit the form.

4. Await Return Authorization:

• After submitting the return request, our customer service team will review your request and send you a return authorization email with instructions on how to proceed.

5. Prepare the Item for Return:

• Carefully pack the item in its original packaging, including all tags and accessories.
• Attach the return label provided in the return authorization email.

6. Ship the Item:

• Ship the item back to the address provided in the return authorization email. Please use a trackable shipping method to ensure the item is safely returned.

7. Confirmation and Processing:

• Once we receive and inspect the returned item, we will process your refund.
• Refunds are typically processed within 7-10 business days after we receive the returned item.
• You will receive an email confirmation once the refund has been issued.

8. Refund Method:

• The refund will be issued to the original payment method used for the purchase. If you used a credit/debit card, it may take additional time for the refund to appear on your statement, depending on your bank's policies.

9. Contact Customer Service:

• If you encounter any issues during the return process or have any questions, please contact our customer service team at ramdevarthelp@gmail.com or call us at +917984697283. Our team is available Monday to Friday, from 9 AM to 6 PM IST.

Note:

• Shipping charges for returning the item are the responsibility of the customer unless the return is due to a defect or error on our part.
• Customized or personalized items may not be eligible for return. Please refer to our return policy for more details.

1. Return Policy:

• You can return items within 7 days of delivery.
• The jewellery must be unused, in its original packaging, and with all tags intact.
• Customized or personalized items may not be eligible for return. Please refer to specific product descriptions for more details.

2. Initiating a Return:

• Online: Log in to your account on the Ramdev Art website. Go to the "Orders" section, select the order you wish to return, and click on "Request Return" or "Return Item."
• Customer Service: Contact our customer service team via email at ramdevarthelp@gmail.com or call us at +917984697283 for assistance with your return.

3. Return Authorization:

• Once your return request is received, our customer service team will review it and send you a return authorization email with detailed instructions on how to proceed.

4. Preparing the Return:

• Carefully pack the jewellery in its original packaging.
• Attach the return label provided in the return authorization email to the package.

5. Shipping the Return:

• Send the package to the address provided in the return authorization email using a trackable shipping method.
• Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

6. Inspection and Processing:

• Upon receiving the returned item, our team will inspect it to ensure it meets our return policy criteria.
• If the item is in its original condition, we will process your refund.

7. Refund Method:

• Refunds will be issued to the original payment method used for the purchase.
• Credit/debit card refunds may take additional time to appear on your statement, depending on your bank’s policies.
• You will receive an email confirmation once the refund has been processed.

8. Exchanges:

• If you wish to exchange an item, please follow the return process and place a new order for the desired item.

9. Contact Customer Service:

• If you encounter any issues or have questions about the return process, please reach out to our customer service team for assistance.

Note:

• Items that are returned without a return authorization or that do not meet our return policy criteria may not be eligible for a refund.
• Ramdev Art reserves the right to refuse returns that do not comply with our return policy.

We aim to provide a smooth and transparent returns and refunds process to ensure your satisfaction with our products and services.

1. Do you offer customization services?

• Yes, we offer customization services to meet specific requirements. Whether you need a unique design for a special occasion or want to personalize an existing piece, our team is here to assist you.

2. What types of customization do you offer?

• We can customize jewellery pieces based on your preferences, including changes in design, size adjustments, and the use of specific materials or gemstones.

3. How can I request customization?

• To request customization, please contact our customer service team via email at support@ramdevart.com or call us at [insert phone number]. Provide details about the design changes or customization requirements you have in mind.

4. Is there an additional cost for customization?

• The cost of customization may vary depending on the complexity of the design changes and the materials used. Our customer service team will provide you with a quote based on your specific requirements.

5. What is the timeline for customization orders?

• The timeline for customization orders depends on the complexity of the design and availability of materials. Our team will provide you with an estimated timeline when you place your customization request.

6. Can I return or exchange customized items?

• Customized items are made specifically according to your specifications and may not be eligible for return or exchange unless they arrive damaged or defective. Please refer to our return policy for more details.

7. Can I see a design preview before confirming my customization order?

• Yes, our design team can provide you with a digital or physical design preview for approval before we proceed with production. This ensures that the final product meets your expectations.

8. Do you offer bulk customization for events or weddings?

• Yes, we specialize in bulk customization for events, weddings, and other special occasions. Please contact our customer service team to discuss your requirements and receive a personalized quote.

9. How do I pay for a customized order?

• Once the customization details are finalized and confirmed, our customer service team will provide you with payment instructions. We accept various payment methods, including credit/debit cards, net banking, and bank transfers.

10. How can I contact customer service for customization inquiries?

• For any inquiries related to customization, please reach out to our customer service team via email at ramdevarthelp@gmail.com or call us at +917984697283, Our team is available Monday to Friday, from 9 AM to 6 PM IST.

1. Secure Payment Gateway:

• We use industry-standard encryption protocols to secure your payment information.
• Transactions are processed through trusted payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard).

2. Data Encryption:

• All sensitive data, including personal and payment information, is encrypted during transmission using Secure Socket Layer (SSL) technology.
• This ensures that your data is protected from unauthorized access while being transmitted over the internet.

3. Privacy Policy:

• Our privacy policy outlines how we collect, use, and protect your personal information.
• We do not sell or share your personal information with third parties for their marketing purposes without your explicit consent.

4. Account Security:

• We recommend using a strong, unique password for your Ramdev Art account and regularly updating it.
• Your account information is stored securely, and access is restricted to authorized personnel only.

5. Regular Security Audits:

• We conduct regular security audits and vulnerability assessments to identify and address potential security threats.
• Our systems are continuously monitored and updated to ensure the highest level of security.

6. Secure Access:

• Access to your personal information is restricted to employees who need it to perform their job functions, and they are bound by confidentiality obligations.
• We use multi-factor authentication for accessing sensitive systems to add an extra layer of security.

7. Fraud Prevention:

• We have robust fraud detection and prevention mechanisms in place to identify and prevent unauthorized transactions.
• If we detect any suspicious activity on your account, we will notify you immediately and take appropriate actions to protect your information.

8. Customer Support:

• If you have any concerns about the security of your information, you can contact our customer support team at ramdevarthelp@gmail.com or call us at +917984697283
• Our team is trained to handle security-related queries and provide assistance promptly.

1. Check Code Validity:

• Ensure the sale code is still valid and has not expired. Check the promotion’s terms and conditions for the validity period.

2. Correct Entry:

• Verify that you have entered the code correctly, including any capitalization or special characters.

3. Minimum Purchase Requirements:

• Some sale codes require a minimum purchase amount to be eligible. Check the promotion details to ensure your order meets any minimum purchase requirements.

4. Applicable Products:

• Sale codes may be restricted to certain products or categories. Make sure the items in your cart are eligible for the discount.

5. Single Use:

• Many sale codes can only be used once per customer. If you have used the code before, it may not be applicable again.

6. Combining Codes:

• Typically, only one sale code can be used per order. Ensure you are not trying to combine multiple codes.

7. Cart Review:

• Double-check your cart to ensure there are no ineligible items preventing the sale code from being applied.

8. Technical Issues:

• Clear your browser cache and cookies, then try entering the sale code again.
• Try using a different browser or device to see if the issue persists.

Contact Customer Service:

• If you have verified all the above and the sale code still isn’t working, please contact our customer service team for assistance.
• Email: ramdevarthelp@gmail.com
• Phone: +917984697283
• Our team is available Monday to Friday, from 9 AM to 6 PM IST.

Provide Details:

• When contacting customer service, please provide the sale code you are trying to use and any error messages you have encountered. This information will help us resolve the issue quickly.

1. Select Your Items:

• Browse our collection and add the desired items to your cart.
• When you’re ready to checkout, click on the "Cart" or "Shopping Bag" icon at the top right corner of the website.

2. Review Your Cart:

• Review the items in your cart to ensure everything is correct.
• If you have a sale code or discount code, enter it in the designated field and click "Apply."

3. Proceed to Checkout:

• Click the "Checkout" button to proceed to the checkout page.

4. Enter Shipping Information:

• Fill in your shipping details, including your name, address, city, state, postal code, and contact number.
• Ensure all information is accurate to avoid any delivery issues.

5. Select Payment Method:

• On the payment information page, select "Credit Card" as your payment method.

6. Enter Credit Card Details:

• Enter your credit card information, including:

7. Review and Confirm Order:

• Review your order summary, including the total amount, shipping information, and payment details.
• Ensure all details are correct before proceeding.

8. Complete the Payment:

• Click the "Place Order" or "Complete Purchase" button to submit your payment.
• You may be redirected to your bank’s secure page to verify the transaction using two-factor authentication (e.g., OTP, 3D Secure).

9. Confirmation:

• Once the payment is processed successfully, you will receive an order confirmation email with the details of your purchase.
• You can also check the status of your order in your account dashboard on the Ramdev Art website.

10. Secure Transactions:

• All transactions are secured with industry-standard encryption protocols to ensure the safety of your personal and payment information.

Need Help?

• If you encounter any issues while making the payment, please contact our customer service team for assistance.
• Email: Ramdevarthelp@gmail.com
• Phone: +917984697283
• Our team is available Monday to Friday, from 9 AM to 6 PM IST.

1. Create an Account:

• Visit the Ramdev Art website.
• Click on the "Sign Up" or "Register" button usually located at the top right corner of the homepage.
• Fill in the required details, such as your name, email address, and password.
• Click "Submit" or "Register" to create your account.

2. Browse Our Collection:

• Once logged in, you can start exploring our wide range of Indian traditional artificial jewellery.
• Navigate through different categories such as necklaces, earrings, bangles, bracelets, anklets, etc.
• Use filters and search options to find specific styles or pieces you are interested in.

3. Learn About Our Products:

• Click on any product to view detailed information, including materials used, design details, and care instructions.
• Browse through product images to get a closer look at the jewellery piece.

4. Add to Cart:

• If you find a piece you like, select any necessary options (e.g., size or color) and click the "Add to Cart" button.
• You can continue shopping and add more items to your cart or proceed to checkout.

5. Review Your Cart:

• Click on the "Cart" or "Shopping Bag" icon at the top right corner of the website to review the items you have selected.
• Make any necessary adjustments, such as changing quantities or removing items.

6. Proceed to Checkout:

• Once you are ready, click the "Checkout" button.
• Fill in your shipping information, choose your preferred shipping method, and enter your payment details.

7. Complete Your Purchase:

• Review your order summary and ensure all details are correct.
• Click "Place Order" or "Complete Purchase" to finalize your order.
• You will receive a confirmation email with your order details.

8. Track Your Order:

• After your order is shipped, you will receive a tracking number via email or SMS.
• Use this tracking number to monitor the status of your delivery.

9. Enjoy Your Jewellery:

• Once your order arrives, unbox and enjoy your new Ramdev Art jewellery!
• Follow the care instructions provided to maintain the beauty and longevity of your pieces.

10. Stay Connected:

• Follow us on social media and subscribe to our newsletter to stay updated on new arrivals, special offers, and exclusive promotions.

You can place an order through our official website or by contacting our customer service team directly. For bulk orders or special requests, please reach out to us via email or phone.